Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"48889b9cbe6167cb5067d96f13b34c80c1841757_lout","branding":{"id":"2","key":"isd","name":"Quiddly Service Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#acbdb8","headerLinkHoverBGColor":"#acbdb8","headerBadgeColor":"#acbdb8"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/71e163f1-59bc-461e-80c6-fef4ddf982f7/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5Y2JlNGJmMi0wMzU5LTRmODAtOTQ2Zi05ZWNkODJmMWYyMGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjcxZTE2M2YxLTU5YmMtNDYxZS04MGM2LWZlZjRkZGY5ODJmNyI6WyJyZWFkIl19LCJleHAiOjE3NzIwODc1MzksIm5iZiI6MTc3MjA4NjkzOX0.xpZ3B0I4YsbHZQi81GeqPJdvBHb1fhZxugcCQxiohZ0&client=9cbe4bf2-0359-4f80-946f-9ecd82f1f20d&mode=fit","logoId":"71e163f1-59bc-461e-80c6-fef4ddf982f7","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Quiddly Knowledge Base","sharedPortalName":"Knowledge Base","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"sv-SE":{"sharedPortalName":"Help Center","localeDisplayName":"Swedish (Sweden)"},"en-GB":{"helpCenterTitle":"Welcome to the Quiddly Knowledge Base","sharedPortalName":"Knowledge Base","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#1868db","helpCenterTitleColor":"#4a776c","bannerMediaApiUrl":"https://api.media.atlassian.com/file/46882c77-c80c-405c-814c-5b9153308458/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5Y2JlNGJmMi0wMzU5LTRmODAtOTQ2Zi05ZWNkODJmMWYyMGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQ2ODgyYzc3LWM4MGMtNDA1Yy04MTRjLTViOTE1MzMwODQ1OCI6WyJyZWFkIl19LCJleHAiOjE3NzIwODc1MzksIm5iZiI6MTc3MjA4NjkzOX0.V2ePxL-60wtAyXYZk8CMrDDXct_HdXnpLWGHSiZW2rQ&client=9cbe4bf2-0359-4f80-946f-9ecd82f1f20d&height=300&mode=fit","bannerMediaApiFileId":"46882c77-c80c-405c-814c-5b9153308458","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#8dbcb0","topBarTextColor":"#1868db","hasTopBarBeenSplit":true},"portal":{"id":"2","key":"isd","projectId":10402,"serviceDeskId":2,"name":"Quiddly Service Desk","description":"<p>Welcome! You can raise a IT service desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"56","name":"New feature request","descriptionHtml":"","callToAction":"New feature request","introHtml":"<p>If you want to request or suggest new features, you do it here.</p>","icon":10745,"iconUrl":"https://get.support.quiddly.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10745","groups":[3],"key":""},{"id":"28","name":"Bug ","descriptionHtml":"","callToAction":"Bug ","introHtml":"","icon":10709,"iconUrl":"https://get.support.quiddly.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10709","groups":[],"key":""},{"id":"21","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10787,"iconUrl":"https://get.support.quiddly.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10787","groups":[],"key":""},{"id":"26","name":"Knowledge issue","descriptionHtml":"","callToAction":"Knowledge issue","introHtml":"<p>Questions regarding the usage of the system</p>","icon":10725,"iconUrl":"https://get.support.quiddly.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10725","groups":[],"key":""},{"id":"34","name":"New customer integration","descriptionHtml":"","callToAction":"New customer integration","introHtml":"<p>Create a ticket for onboarding new clients and ERPs</p>","icon":10792,"iconUrl":"https://get.support.quiddly.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10792","groups":[],"key":""},{"id":"18","name":"New feature request","descriptionHtml":"","callToAction":"New feature request","introHtml":"<p>If you want to order new functionality a request can be added here</p>","icon":10745,"iconUrl":"https://get.support.quiddly.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10745","groups":[],"key":""},{"id":"33","name":"Order request","descriptionHtml":"","callToAction":"Order request","introHtml":"<p>Create a order ticket for Quiddly.</p>","icon":10810,"iconUrl":"https://get.support.quiddly.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10810","groups":[],"key":""},{"id":"29","name":"Self-service","descriptionHtml":"","callToAction":"Self-service","introHtml":"<p>Issues where UI is missing to make changes and has to be done by Quiddly</p>","icon":10743,"iconUrl":"https://get.support.quiddly.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10743","groups":[],"key":""},{"id":"36","name":"Sync error","descriptionHtml":"","callToAction":"Sync error","introHtml":"<p>Report sync errors such as bookkeeping not syncing etc</p>","icon":10737,"iconUrl":"https://get.support.quiddly.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10737","groups":[],"key":""},{"id":"31","name":"User error or request","descriptionHtml":"","callToAction":"User error or request","introHtml":"<p>Errors caused by user</p>","icon":10727,"iconUrl":"https://get.support.quiddly.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10727","groups":[],"key":""},{"id":"157","name":"Virtual Service Agent Question","descriptionHtml":"","callToAction":"Virtual Service Agent Question","introHtml":"<p>Tickets created by VSA</p>","icon":10703,"iconUrl":"https://get.support.quiddly.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10703","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"Common Requests"}],"orderMapping":{"3":[91,90,89,55,9,56],"4":[18,9],"7":[18]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"da93c693-351d-319e-9056-6fe6a7e99086","appLinkName":"System Confluence","appLinkUrl":"https://papyrus-se.atlassian.net/wiki","spaceKey":"QKB","spaceName":"Quiddly Knowledge Base","spaceUrl":"https://papyrus-se.atlassian.net/wiki/spaces/QKB","isServer":false},"labels":[],"projectKey":"ISD","serviceDeskId":2,"kbLinkDomainURLs":["https://get.support.quiddly.com","https://papyrus-se.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ISD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Swedish (Sweden)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5Y2JlNGJmMi0wMzU5LTRmODAtOTQ2Zi05ZWNkODJmMWYyMGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzIwODgxMzksIm5iZiI6MTc3MjA4NjkzOSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.Z5Fms2Lk7y8_onURWlfXOeqmi1ueFoVtsKTTBe7OTyc","targetCollection":"upload-project-10402","endpointUrl":"https://api.media.atlassian.com","clientId":"9cbe4bf2-0359-4f80-946f-9ecd82f1f20d","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Knowledge Base","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://papyrus-se.atlassian.net/wiki","kbLinkDomainURLs":["https://get.support.quiddly.com","https://papyrus-se.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}